ALPINE VALETING CONDITIONS OF CONTRACT
These terms and conditions of trading are applicable for Alpine Valeting, and any other trading name we choose to trade under. By booking our services, you are agreeing to the following terms of conditions:
In these Conditions and the Booking Form the following expressions have the following meanings: "Booking Form" any booking form, receipt or verbal agreement issued by Us to You in respect of the Services; "Conditions" Our standard terms and conditions of supply in this document together with any other terms agreed in writing ; "Contract" the contract between You and Us for the supply of the Services; "Price" the price payable by You for the Services and specified on the Booking Form; "Services" all services performed by Us and referred to in the Booking Form; "Vehicle" the vehicle with the vehicle registration number specified in the Booking Form; "We", "Us" or "Our" Alpine Valeting; and "You" or "Your" the customer specified in the Booking Form;
2. BASIS OF CONTRACT
2.1 Your verbal agreement and/or signature on the Booking Form will constitute Your offer to enter into the Contract. If booking online, You are entering into the Contract by clicking to reserve date and time for service and by making payment.
2.2 These Conditions apply to the exclusion of any other terms or conditions whether put forward by You implied by law or otherwise (insofar as the exclusion of the same is lawful).
2.3 All goods and services shall remain the property of Alpine Valeting until paid for in full.
2.4 All quotations are based upon the size and condition of the vehicle, and agreed frequencies for regular vehicle valeting services.
2.5 We do not accept liability for damage caused by or to your vehicle, or conditions at your property/premises where you have asked us to work. Should we be unable to access the vehicle(s) due to it being elsewhere, a locked garage or gates etc, we will charge 50% of the total service cost.
2.6 The Customer is responsible for ensuring that all appropriate permissions have been sought for service to take place at the address provided to us for the Booking. In the event of any fees, fines or disputes arising from us performing service on land or at an address where permissions have not been granted, the Customer is liable for all associated costs and we reserve the right to issue additional administrative fees.
2.7 We suggest a minimum cleaning frequency of four weeks (ideally two) to ensure the vehicle is maintained to a high quality. We cannot be held responsible for any deterioration to the quality of the vehicle, particularly if the customer fails to adhere to the agreed cleaning frequency. It is the Customer’s responsibility to confirm the frequency and bookings.
2.8 Due to insurance liabilities, we are unable to move obstacles such as but not exclusive to: personal belongings/items (including refuse), mats, ornaments, etc. If these or any other item we deem to restrict access to your vehicle, we will be unable to clean it. No discount or refund will apply.
2.9 No service will be provided on statutory UK Bank Holidays, including Christmas Day, Boxing Day and New Years Day.
3. THE VEHICLE
3.1 You will provide the Vehicle to Us and provide Us with its keys access to its security systems, codes and any other equipment and/or information required to enable Us to perform the Services.
3.2 We will perform the Services to a reasonable standard of skill and care.
3.3 We will use Our reasonable endeavours to perform the Services when agreed but any time given for completing the Services is an estimate only and will not be binding. We will notify You promptly if We are unable to perform the Services when agreed and use Our reasonable endeavours to perform such Services as soon as reasonably practicable thereafter.
3.4 We reserve the right to charge for any Services which cannot be performed due to Your failure to comply with Condition 3.1.
3.5 You are responsible for all Vehicle parking fees. We will not be liable for any third party charges or fines incurred due to Your failure to collect the Vehicle pursuant to Condition 3.4 or otherwise unless these are incurred by reason of our breach of the Contract.
3.6 We utilise definitions as guidelines for our pricing, which is dependent on the size and type of vehicle, as well as the level of soiling:
4. MOVING YOUR VEHICLE
4.1 You agree that the Vehicle may be driven by any of Our employees, agents and sub-contractors solely for the purposes of performing the Services. We will only allow the Vehicle to be driven by Our duly authorised employees, agents or sub-contractors.
5.1 You may cancel the Contract at any time but You are liable for the Price unless such cancellation arises from Our breach of these Conditions. If you wish to postpone or cancel our services you must provide at least 48-hours notice before the scheduled booking. Failure to do so will result in a 50% charge.
5.2 We do not accept weather conditions (e.g. light, passing rain) as an acceptable reason for cancellation of services; however, we will not work in electrical storms, high winds and other weather conditions that we deem to be unsafe to work in. We will not work in temperatures of less than 6°C.
5.3 We will not be held responsible for any delay or failure to comply with the obligations under these Conditions if the delay or failure arises from any cause which is beyond Our reasonable control.
6.1 Full payment of the minimum Price must be made prior to performance of the Services. Any additional charges due must be paid prior to work commencing. On booking, the price you are paying is the minimum charge for the service. Upon sight of the vehicle by our staff, an additional fee may be chargeable, as service charges vary dependent on vehicle size, condition and location.
6.2 Prices for our services are set-out on our website. Prices shown are the minimum charge rate for the service(s). Upon sight of the vehicle by our staff, an additional fee may be chargeable, as service charges vary dependent on vehicle size and condition. For example, a large van will cost more than a small car, and a vehicle that has not been cleaned for several weeks will incur a greater charge than a vehicle that has received more regular cleaning.
6.3 For late payments, we will charge a £40 debt collection fee, plus interest at 8% plus the Bank of England base rate while the account remains unpaid. We require you to pay our expenses and legal costs incurred in obtaining payment on an indemnity basis.
6.4 Additionally, we reserve the right to charge £10 for letters, £20 for legal notices, £35 for returned payments, and any third-party costs involved in tracing you, returned cheques, debt collection and legal action. We also reserve the right to pass unpaid accounts to a debt collector/solicitor for recovery/legal action, to whom we may assign the debt and all rights without restriction.
6.5 Should you dispute an outstanding invoice and claim to have made payment, the onus is on you to prove payment has arrived and been cleared. We cannot accept any liability for cheques, postal orders or cash that have been lost in the post. We strongly advise against sending cash in the post. BACS or on-line payment is advised.
7. PERSONAL DATA
You consent to the storage and processing by Us of Your personal information provided in connection with the Contract for the purposes of Us pursuing Our legitimate interests including statistical analysis, credit control and the protection of Our assets. Your details will be held securely in compliance with Data Protection and will not be sold to third parties.
8.1 Headings in these Conditions are for convenience only and do not affect the interpretation of the Contract.
8.2 If any of the provisions of these Conditions are invalid or unenforceable such invalidity or unseen forcibility will not affect the remaining provisions.
8.3 Your rights and remedies in respect of the Contract will not be diminished, waived or extinguished by the grant of any indulgence, forbearance or extension of time by Us to You nor by any failure of or delay by Us in ascertaining or exercising any such rights or remedies.
8.4 The Contract will be governed in accordance with the laws of England and Wales.
8.5 The parties shall attempt to resolve in good faith any dispute arising between them out of the operation of this Contract. If the dispute cannot be resolved informally either party may refer the matter to mediation, and the parties will attempt in good faith to resolve the dispute through mediation.
8.6 Nothing in the Contract will confer on any third party any benefit or the right to enforce any provision of the Contract unless specifically stated otherwise herein.
RAFFLE PRIZE DRAW Terms & Conditions
The winning raffle ticket will be drawn at random from all tickets entered into the prize draw. The judge’s decision is final and no correspondence will be entered into
The winning raffle ticket number will be posted to the Alpine Valeting Facebook page shortly after the draw
The holder of the winning raffle ticket must contact Alpine Valeting (www.alpinevaleting.co.uk/contact-us) to verify they have the matching ticket number; thus, enabling them to claim the prize
If the prize is not claimed within five days of the draw taking place, another ticket will be drawn and the winner announced via the Alpine Valeting Facebook page shortly after the draw. The process will be repeated until the prize is claimed and the winner verified as a genuine ticket holder
Once verified, the winner will be announced via the Alpine Valeting Facebook page
By accepting the raffle ticket, the winner is consenting to participate in publicity for Alpine Valeting regarding the prize draw, which may include publication of their name and photograph
Prize draw is not open to employees of Alpine Valeting Ltd or their direct family members
Prize is non-transferable with no cash alternative
Failure to claim the prize within the specified timeframe and process will invalidate any claim to the prize
Alpine Valeting Ltd may cancel the prize draw for reasons outside of its reasonable control
Alpine Valeting Ltd may amend these rules without notice, by posting changes to them on their website
To the extent permitted by law, Alpine Valeting Ltd excludes all warranties and representations (whether express or implied) and its liability (including without limitation for negligence) regarding this prize draw or the prize (other than for death or personal injury resulting from its negligence)
Alpine Valeting Ltd will process any personal information that you provide in accordance with its data policies as published on www.alpinevaleting.co.uk
These rules are governed by the laws of England and Wales
This competition is promoted by Alpine Valeting Ltd 7 Filleul Road WAREHAM BH20 7AW registered in England & Wales No.13707325