Subject to no changes to government advice, we are aiming to re-open on 15 June 2020.

You can view our return to work action plan here.  The action plan was informed by our risk assessment.

The health and safety of our customers and staff is our top priority.  With the national response to the outbreak frequently changing, we’re working hard to make sure we’re well prepared to deal with the latest developments.

We have set up a crisis response team and developed an action plan to help us deal with the health and business threats caused by Covid -19 (coronavirus). The aim of this plan is to keep our staff and customers informed, reassured and safe.  We are constantly reviewing how we’ll deliver services to you if our staffing levels, or staff/customer health, are severely impacted. We’re putting measures in place to make sure we maintain business-critical and health and safety related functions.

We are doing everything in our power to support our customers and staff during these difficult times. Here are some of the things we have done so far:

  • Set up home-working for our customer service centre so you can always get a response from us

  • Check that customers are in good health and happy for works to proceed, without risk to them or our staff, before we begin a job

  • Given our operatives personal protective equipment (PPE) to reduce the risk of coronavirus spreading during service visits to your home or place of work

  • Completed coronavirus risk assessments with all our staff, and introduced increased infection control measures, including extra cleaning and hand-washing requirements

  • Encouraged the use of our online resources for booking and payment, to minimise contact between our staff and customers in order to maintain social distancing

  • Set up robust finance procedures to make sure that contractors and suppliers continue to receive payment for goods and services


We are also in the process of developing additional procedures to enable the emergency service to begin again.  We know the situation is constantly changing and we’re doing all we can to deliver our service while keeping you safe.

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